AI enablement · Operations · Human adoption
I turn the work that slows teams down into systems that move them forward.
I'm Joanne Giang, a hands on AI enablement and operations leader. I find where work gets stuck, build practical solutions, and help people adopt new ways of working that create measurable value.
How I work
Start with the people doing the work.
I don't start with a tool and look for somewhere to use it. I map the workflow, learn where the friction lives, and separate the work that needs human judgment from the work that does not. Then I decide whether AI, automation, or process redesign is the right answer.
Career story
Execution, at a glance.
From leading a hundred person operation to making AI useful across a company, the through line is the same: understand people, improve the system, and deliver a result.
Hone
Operations & Automation Manager
Led companywide AI adoption, founded the AI Council, and built more than 100 automations. Designed and built an end to end workflow using no code and low code tools to support 150 coaching engagements, working cross functionally across five teams.
Braindom LLC
Inclusive Leadership Consultant & Facilitator
Facilitated an eight month inclusive leadership cohort for Google employees across North America and APAC, coached 100 individuals, and created leadership programming for more than 300 ERG leaders.
New York Life Insurance & NYLIFE Securities
Registered Representative
Advised small and midsize businesses on business solutions and employee benefits while partnering with multicultural market leaders across client, community, marketing, and sales initiatives.
IKEA
Progressive Operations & People Leadership Roles
Led approximately 100 employees, delivered $4M in sales, achieved the #1 U.S. IKEA FOOD customer satisfaction result, and improved departmental sales by more than 10% while developing three internal promotions.
Leadership beyond the job title
Community is part of the work.
Since 2018, I've held leadership roles with the National Association of Asian American Professionals in Los Angeles, building volunteer leaders, partnerships, programs, and community initiatives. I also led community engagement as Ambassador President for the Alhambra Chamber of Commerce.
What matters to me
The human side
Balance “me” and “we.”
As an Asian American, I have navigated the contrast between individualistic and collectivistic cultures. I believe strong teams make room for both: the value of each person and the power of what we can accomplish together.
Generosity
Information should be free.
Ingenuity
Think outside the box.
Value
Add value before taking.
Empathy
Deeply listen to understand an individual's situation.
Respect
Seek to learn from different experiences and perspectives.
What's next
The work I want to keep doing
Turn AI experimentation into a scalable way of working.
I'm looking for a role where AI adoption is treated as an operating challenge, not a training campaign or another tool rollout.
I want to build with subject matter experts, develop champions, share repeatable skills, and measure workflows converted, hours returned, and business value created.
Let's talk ✉