AI Enablement · Operations · Build Leaders Worth Following
I turn the work that slows teams down into systems that move them forward.
I'm Joanne Giang, a hands on AI enablement and operations leader. I find where work gets stuck, build practical solutions, and help people adopt new ways of working that is simple and scalable.
How I work
Start with the people doing the work.
I don't start with a tool and look for somewhere to use it. I map the workflow, learn where the gap is, and separate the work that needs human judgment from the work that does not. Then I decide whether AI, automation, or process redesign is the right answer.
Career story
How I operate.
From leading a 50-person retail team to making AI useful across a remote-team, my approach is consistent: I understand people and their workflow, collaborate to improve the system, and create meaningful impact.
Hone
Operations & Automation Manager
Led companywide AI adoption, founded the AI Council, and built more than 100 automations. Designed and built an end to end workflow using no code and low code tools to support 150 coaching engagements, working cross functionally across five teams.
Braindom LLC
Inclusive Leadership Consultant & Facilitator
Designe and facilitate an eight month inclusive leadership cohort for Google employees across North America and APAC, coached 100 individuals, and created leadership programming for more than 300 ERG leaders.
GiANT Worldwide
GiANT Facilitator
Implement the GiANT Operating System to align business and people strategies for effective execution across diverse voices. Partner with leadership teams to build a sustainable inclusive leadership culture, developing Catalysts using the 5 Voices framework and GiANT tools.
New York Life Insurance & NYLIFE Securities
Registered Representative
Advised small and midsize businesses on business solutions and employee benefits while partnering with multicultural market leaders across client, community, marketing, and sales initiatives.
IKEA
Progressive Operations & People Leadership Roles
Led 50 employees, delivered $4M in sales, achieved the #1 U.S. IKEA FOOD customer satisfaction result, and improved department sales by more than 10% while developing three internal promotions.
Leadership beyond the job title
Community is part of the work.
Since 2018, I've held leadership roles with the National Association of Asian American Professionals in Los Angeles, building volunteer leaders, partnerships, programs, and community initiatives. I also led community engagement as Ambassador President for the Alhambra Chamber of Commerce.
What matters to me
The human side
Balance "me" and "we."
As an Asian American, I have navigated the contrast between individualistic and collectivistic cultures. I believe strong teams make room for both: the value of each person and the power of what we can accomplish together.
Generosity
Information should be free.
Ingenuity
Think outside the box.
Value
Add value before taking.
Empathy
Deeply listen to understand an individual's situation.
Respect
Seek to learn from different experiences and perspectives.
What's next
The work I want to keep doing
Build a workplace where AI + Human complement each other.
I enjoy collaborating with subject matter experts on ways to improve their workflows and make their work easier, while keeping in mind the customer experience and the business impact.
Let's talk ✉